Skip to content Skip to sidebar Skip to footer

8 tips for navigating car hire – a guide for small businesses  

As a small business, the road to success is fraught with challenges. Managing car rental when you don’t carry significant corporate clout can seem like yet another hurdle in your way. Car hire options are endless, and while there is a vehicle to suit every need, the red tape can be overwhelming. Sadly, not all car rental services are created equal, so it’s crucial to choose a reputable car hire company, and know what to expect before you hit the road to make the most of your journey.

The money matters

Payment options are varied and will inevitably involve some sort of credit check or the securing of a deposit against this very expensive asset that you are borrowing. Be prepared by having access to cash for a deposit or having the appropriate deposit amount available on your chosen credit card. You will also have to present your identity document and a valid driver’s licence upon arrival for vehicle collection.

Reviews are useful

Shared experiences relating to your car company of choice can provide meaningful insight into what you can expect. Before making your choice, take time to read customer reviews and research the company’s reputation. Look for patterns in feedback, paying attention to factors such as customer service, vehicle quality, and overall satisfaction. A positive reputation is important and usually the result of consistently good customer service.

Choice is essential

A diverse fleet that caters to different needs and preferences is important. Whether you’re travelling solo or with company, you should have options like compact cars, SUVs, and luxury vehicles to choose from. Equally as important is to use companies that maintain their vehicles regularly, providing you with a safe and enjoyable driving experience.

Transparent pricing eliminates surprises

All costs associated with the rental must be clear upfront. Be vigilant about additional charges for fuel, insurance, and extra kilometres, and make sure you fully understand the terms and conditions before signing the agreement. Most companies also charge for an additional driver, so to minimise costs, designate a driver for your trip. And make sure to return the vehicle with a full tank of fuel, as the rental company usually charges more than a gas station to refuel the car.  

24/7 customer support is critical

A reputable car hire company will offer 24/7 assistance, which means you can promptly raise issues or flag emergencies. Travel can be unpredictable, and 24/7 support is invaluable. Regardless of whether it’s a mechanical problem or a simple inquiry, for peace of mind, you should know that help is just a call away.

Insurance cover is non-negotiable

It is really important to understand the insurance coverage offered by a car hire company and what is included or excluded in your cover. A reputable company will provide comprehensive insurance options that suit your needs. Discuss issues such as insurance coverage for collision damage, theft, and liability. Don’t be tempted to select the minimum coverage to save money, as this can have far greater negative financial implications later on should something go wrong. As an alternative, it is also worth checking if your business insurance will cover the rental.

Convenient access to collection and drop-off locations makes things easier for you

Car hire is made simpler when collection and drop-off locations are easily accessible, such as at airports, train stations, or safe city hubs. This not only saves time but also adds flexibility to your travel plans, allowing you to integrate the rental into your itinerary seamlessly.

Flexible rental terms accommodate plans that might change

Travel plans can change. Car rental services should offer flexible rental terms, allowing you to change your reservation if needed. Perhaps you need to extend your rental period or adjust pickup or drop-off times, or you might even need to switch to a different vehicle category. Using a care hire company that offers flexibility ensures that your rental aligns seamlessly with the dynamic nature of travel.

Making a wise choice in a car hire company can significantly enhance your travel experience. By being mindful of the above points, you’ll be well-equipped to get on the road and achieve your business goals.

Harvey World Travel is a proud NSBC Partner.

Get the best business tips delivered to your inbox!

© NSBC Africa 2023. All Rights Reserved.