Article provided by Sasria As many industries are reeling from the impact of the global pandemic, the insurance industry which is meant to cushion the nation’s assets against uncertain future losses and damages, is also facing its own challenges. Businesses and individuals are attempting to cut their expenses to keep their heads above the muddied […]
COVID-19
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By Alison Job for Nashua Business Solutions Today, a photograph of a smiling customer has replaced a signature as proof of execution. COVID-19 has driven a low-touch – or even a no-touch – environment in which even providing a digital signature can be regarded as a risky activity. Unlike many office workers, service technicians aren’t […]
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Article provided by SS Renewable Energy I am a qualified finance professional with 25 years’ experience. My journey as an entrepreneur began over two decades ago. My dreams were big! I had spent several years working relentlessly pursuing my goals. I was confident that I was on the right path to building a portfolio of […]
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The small businesses that will survive and thrive in the coming months are the ones that can adapt quickly to the new market realities, which include stringent social distancing and workplace hygiene measures, a slowdown in consumer spending, and entirely new sets of shopping behaviours. Dov Girnun, the CEO of alternative lender Merchant Capital, says “while […]
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Article written by Sam Nkosi (Chief Information Officer: Sasria SOC Ltd) While South Africa is still grappling to contain the spread of the global pandemic, a post Covid-19 world is being paved, driven mainly by the use of digital technology. The Coronavirus has created a fundamental change in the way we live, work and relate […]
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Article provided by ContinuitySA The COVID-19 crisis has certainly put the spotlight on business continuity. While lockdowns and other imposed restrictions forced certain sectors to cease operating, a number of organisations continued to service customers and deliver products with varying levels of success. For the latter, one may ask – did having a business continuity […]
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Article written by Mark Wilson (Managing Director at SYSPRO Africa) What should customer experience (CX) look like in the time of COVID-19? It may all come down to speed and convenience, or perhaps human touch and making a real connection is still key. Responsiveness, caring, an appreciation of the problem and ease of use is […]