Article provided by Lulalend There is a good reason why the saying goes “first impressions last” and this is particularly important for small businesses. Once they’ve connected with a new customer, businesses should focus on offering high-quality delivery over the long-term. It begins with a client’s first interaction with businesses or brands and continues throughout […]
Article provided by Lulalend Simply put, customer retention entails keeping as many customers as possible. It begins with a client’s first interaction with your business and continues throughout the lifetime of the relationship.
Brought to you by Lulalend Customer loyalty is the act of continually choosing one company’s products and services over its competitors. Customers that are loyal to one business are not readily influenced by price or availability. If required, they are prepared to pay extra to obtain the same high-quality service and product they are accustomed […]
Article provided by BulkSMS For many non-essential businesses, the global lockdown has meant that they’ve had to shut their doors and hope for the best. But as the restrictions start to ease up, and business owners breathe a sigh of relief, reconnecting with customers is a top priority and SMS is the perfect tool for […]
Article provided by Lulalend Investing in a customer relationship management (CRM) system can be one of the most effective means to increasing customer engagement and retention for an SME. A CRM solution enables a business to efficiently collect a wealth of data on its customers’ behaviours and preferences, and then quickly respond to these via […]
How have you been affected by the COVID-19 pandemic? Many people may have asked you this question or this may be the first time. It is important to think about how the COVID-19 pandemic has affected you personally. This may also give you an insight into how your customers are feeling at this time. With […]
