Skip to content Skip to sidebar Skip to footer

Managing a business

3 things small businesses can do to improve their customer experience

Article written by Nadine Martin (Head of Business Operations - Peach Payments)

The dramatic shift to e-commerce since the beginning of the Coronavirus pandemic means that a positive customer experience is now more important than ever. Customers are looking for a painless shopping experience from the moment they visit your online store until they receive their purchased goods. According to a Salesforce report, 91% of respondents said a positive customer service experience makes them more likely to make another purchase. That’s huge.

So what can small businesses do now to improve their customer service experience? Nadine Martin, Head of Business Operations at Peach Payments, provides three ways businesses can improve right now.

A small and medium business guide to Industry 4.0: what it is and why it matters

Article written by Pranjit Biswas, Adil Can, and John Sol (Amazon Web Services)

We’re in the midst of the fourth Industrial Revolution—what is your company doing to improve its operations? While larger businesses have been working toward this for years, small and medium businesses (SMBs) can also optimize and enhance their manufacturing capabilities to drive quality, speed, and flexibility.

At Amazon Web Services, we help you focus your resources on optimizing production, creating new smart products, and improving operational efficiencies across the value chain—not on the underlying infrastructure to make it happen. If you are eager to modernize your manufacturing plant, but aren’t sure where to start, we’ll provide the context you need to make the case to your leadership team. In this blog post we will define what this movement is about, explain benefits most relevant to SMBs, show how to overcome challenges, and more.

Make your mark with confidence this May!

Article by Traci Maynard (Judy Security)

On May 29, 2024, our nation’s citizens will wield their power at the polls, casting their votes. This pivotal election aligns with South Africa’s commemoration of 30 years of freedom and democracy. Seize this moment to make your mark and actively shape our country’s destiny.

It is a fact that Small and medium-sized businesses (SMBs) hold the key to our nation’s future. According to the Small Business Institute, these enterprises play a vital role in South Africa’s economy. They contribute significantly to the country’s GDP and provide employment for millions. However, their economic significance also renders them prime targets for cybercriminals.

What small and medium businesses should consider when selecting a Cloud service provider

Article written by Ramesh Chidirala, Jamal Arif, and Pradeep Sridharan (Amazon Web Services)

How far along is your business’s digital transformation? What was once a buzzword has now become commonplace for organizations looking to move manual, disconnected business processes from on-premises servers to the cloud. So it’s no surprise that cloud computing has become an increasingly popular option for businesses of all sizes, offering flexibility, scalability, and cost-effectiveness. But according to recent cloud IT investment trends, it’s predicted that only 30 percent of small and medium businesses (SMBs) will shift half of their workloads to the cloud by 2025. For the remaining 70 percent of SMBs that are perhaps moving at a slower pace, we understand how challenging it can be: there are many cloud service providers (CSPs) to chose from and it can be difficult to know which is right for your business. Whether you’re just starting to explore the cloud or looking for further growth, this blog post we’ll define the fundamentals of the cloud for non-technical business leaders, challenges, and benefits, so you can make an informed decision.

A basic guide to customer interaction analytics for small and medium businesses

Article written by Tarush Gupta, Lakshya Kumar, and Rohini Mettu  (Amazon Web Services)

What could your business achieve if it had a better understanding of its customers? In a 2022 survey conducted by Gartner, 84 percent of customer service and service support leaders cited customer data and analytics as “very or extremely important” for achieving their organizational goals in 2023. For small or medium business (SMB) owners, these customer data insights are vital, but finding the time to manage all of them at scale—in addition to other critical business challenges—proves difficult.

Business owners and sales leaders, this is for you

In the ever-evolving world of sales, one undeniable truth remains: the composition of your sales team is a direct reflection of your company's sales success.

Let’s group your sales team into four leagues:

·      Top performers – always above target over a quarter,

·      Consistent performers – on target over a quarter,

·      Under performers – not achieving target over a quarter, and

·      New hires (first three months in the role).

7 areas to invest your company’s first profits

Pop the champagne! You have made your first bit of profit. What shall we do with it? Many entrepreneurs may take all the profit and spend it on something frivolous but that could put your business in jeopardy. Yes, celebrate but not with all your profits. Look at your business strategy and plan and find the areas where a cash injection will create the best return on investment. Let’s look at seven areas to re-invest your profits.

Green skills to master

In Paris, in December 2015, the parties of the United Nations Framework Convention on Climate Change (UNFCC) reached a landmark agreement to combat climate change and to accelerate and intensify the actions and investments needed for a sustainable, low-carbon future. One of the main aims of the agreement is to keep the global temperature rise this century well below two degrees. With this agreement in place, countries have been encouraged to adopt sustainable and environmental practices to decrease their impact on the planet.

Protect yourself and your business against potential liability claims

Article written by Juan Fourie (Head of Santam Hospitality)

South Africa’s tourism sector is finally starting to approach pre-pandemic levels. With the surge in bookings and visitors to your establishment, it is important to ensure that your property and staff follow best practices to be properly indemnified against potential liability claims. Even if there is no negligence on the part of your establishment, from a common law perspective, your business may still have an approach from a third party and your policy could then also be called upon for defence of this litigation.

Seasonal business! How to ensure sustainability all year long

Article written by Marius van Wyk (ActionCOACH SA Garden Route partner & business coach)

As a coastal town, George is well-known for its tourism and hospitality sectors with traditionally seasonal businesses experiencing a current growth curve. Additionally, numerous third parties service these sectors, such as cleaning, maintenance, linen, laundry, interior design, canvas provision, and more.

According to the George Municipality, it is “the third largest municipality, in terms of population, in the Western Cape Province of South Africa and is situated in the Garden Route District of the province. The municipality serves 294 929 people from 85 931 households (Statistics SA 2023) across 28 wards including Uniondale and Wilderness – with service hinterlands geographically separated from the main city area in George.”

Get the best business tips delivered to your inbox!

© NSBC Africa 2023. All Rights Reserved.