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Article provided by OUTsurance Like every other growing business, yours depends on your absolute focus. However (and understandably), your attention is usually occupied by today’s operations and tomorrow’s potential deals, leaving little to no room for all the ‘what ifs’ that can easily threaten your business’ survival. Fortunately, understanding your business’ risks and creating the […]
“Customers are cautious when first entering a new e-commerce website so ensure yours engenders trust from the outset”, says DPO PayGate. In April 2019, the Ombudsman of Banking Services revealed that credit card fraud had increased from 12.2% in January 2019 to 19.47% in March. This was in just three short months. This threat is […]
Article by Mike Shorten (Simplify TOM) Global markets are being rattled. We see a belligerent President Trump instigating trade wars with, amongst others, China. There is a saying that when two bull elephants fight, it’s the grass that gets trampled and destroyed. Your business is the potential “grass” in this example! How do you prepare […]
Why does your small business need customers and employees to trust it? What does trust have to do with the bottom-line of your business? Trust is one of the key motivators for customers to become loyal. According to Edelman’s trust barometer, 67% of customers will not continue to buy your product if they don’t trust […]
Customer experience is the new edge which companies need to look into when competing for business. In an age when people value the experience more than the goods they buy, focusing on customer experience can give you the winning edge. How do you go about developing a customer experience strategy for your business?
You may have the hard skills to start your new business venture but do you have the soft skills? Soft skills tend to be those skills which are inherent in a person. They are skills which can be practiced through experience and challenging yourself, and cannot necessarily be learnt in a textbook. The following soft […]
One commodity which every entrepreneur wishes they had more of is time. But how can you create more time in your day? Here are six time management techniques small business owners should try.
