Article by DPO PayGate As customer service is one of the biggest contributors to the overall e-commerce experience, how can you ensure a great experience? Payment expert, PayGate explains. According to Accenture, 75% of consumers are more likely to make a purchase from an organisation that knows their name and uses their purchase history to recommend […]
‘Invest in your customer’s lifetime value to ensure your company’s future and growth’, says PayGate. Did you know that it costs five times more to attract a new customer to your online store than it does to keep an existing one? This is according to research undertaken by Bain & Company, a global management consulting […]
Article by DPO PayGate Many entrepreneurs are relying on digital commerce as the primary means to reach their customers. However, ignoring the importance of a slick mobile experience is business suicide if you have an online offering. PayGate reached out to one of its mobile development specialists to share some insights. Eckardt Kasselman, founder of […]
Often known as ‘cyber shoplifting’, chargebacks can cost your company a lot of money if you’re not aware. PayGate explains.[ According to a 2018 US study from Experian, eCommerce fraud grew 30% in 2017 and research undertaken by Radial found that merchants can lose as much as 23% of their operational budgets to fraud and […]
Article provided by 1-grid Today, some of the biggest brands in the world are using new and alternative top-level domain (TLD) extensions, such as .ONLINE, .STORE and .WEBSITE. Although these TLDs are not new to the internet, they are not as well-known as, for example, .COM or .ORG. Even so, Google’s systems treat new TLDs like […]
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According to a study done by WeAreSocial and Hootsuite, 54% of South Africa’s population uses the internet and 50% of the population uses the internet on a mobile device, and of these internet users, 65% use the internet daily. With these statistics in mind, we can see the importance of having an online presence for […]
“Customers are cautious when first entering a new e-commerce website so ensure yours engenders trust from the outset”, says DPO PayGate. In April 2019, the Ombudsman of Banking Services revealed that credit card fraud had increased from 12.2% in January 2019 to 19.47% in March. This was in just three short months. This threat is […]
