Skip to content Skip to sidebar Skip to footer

Tech tools

Benefits of using Zoho CRM for your Business

Zoho is one of the most popular Customer Relations Management (CRM) systems available today – you’ve heard this before. But perhaps you are still not sure how a CRM solution will really help your business or what the CRM benefits are that have convinced over 50 million people in over 180 countries to use Zoho. 

Here are some of the features that make Zoho stand out from other CRM tools that have frustrated you in the past: 

7 mobile cybersecurity threats to be aware of

With our smartphones becoming pocket computers and the development of the Internet of Things, it was only natural that cybercrime would move to mobile devices. Mobile devices are very susceptible to invasion as people are a bit more relaxed on their use of devices especially if it is a business and personal device. Let’s look at the seven mobile cybersecurity threats you need to be aware of.

1. Check your physical security

TikTok: the SME’s guide

TikTok is the newest social media platform on the block. This platform’s main demographic is 18 - 24 but other demographics have started to show interest since 2023. But should your business be interested in it? The short answer is yes, especially if Gen Z and Gen Alpha are your target audience. TikTok is a new social media platform, so it is not yet oversaturated by companies advertising their businesses like other social media platforms. Another point to consider is that your customers may be talking about your brand on TikTok already and you need to monitor it.

Navigating AI adoption challenges for Small and Medium Businesses

Small and medium-sized businesses (SMBs) are increasingly recognizing the potential of artificial intelligence (AI) to transform their operations, enhance customer experiences, and drive growth. However, along with the promises come a set of challenges that require careful consideration. Let’s delve into some common hurdles faced by SMBs as they embark on their AI adoption journey.

Top cloud IT investment trends for small and medium businesses

Article written by Deepti Venuturumilli and Aishwarya Subramaniam (Amazon Web Services)

How do the waves of interconnected economic, social, and political disruptions affect small and medium businesses (SMBs)? What key strategies should they be adapting to thrive in such market while still transforming into resilient digital businesses? Global financial challenges have caused systemic changes in the market such as inflation, an IT skills gap, supply chain, labor shortages. To survive and thrive in this environment in 2023, SMBs will need to re-think their business processes, operations, and customer engagement strategies to focus on technology that can unite all of these critical elements.

Harnessing the power of technology

A small business guide to harnessing tech in service delivery, and delivery services.

In the whirlwind of today's digital-first world, small businesses from every corner, be it healthcare, retail, or the bustling online marketplace, are on a quest. A quest not just for survival but for a competitive edge that sets them apart. Sound familiar? It's a journey fraught with challenges but ripe with opportunities, especially when technology becomes your ally.

3 ways ChatGPT can be a game-changer for South African SMEs

Generative AI was undoubtedly one of the biggest buzzwords of 2023. The user-friendly generative AI chatbot, ChatGPT was launched by OpenAI in late 2022 and since then, has nothing short of revolutionised the way people interact with AI technology. The release of ChatGPT brought AI out of the world of ‘fringe technology’ and into the mainstream within record time. Like their global counterparts, South African small and medium enterprises (SMEs) are slowly learning how to leverage tools like ChatGPT to build more robust and efficient businesses.  

Unlock innovation with non-technical employees at small and medium businesses

Article written by Mahesh Biradar and Mike Cappiello (Amazon Web Services)

What if business leaders had a way to speed digital innovation within their organizations without in-house technical teams? Business leaders today are struggling with a multitude of issues including hiring skilled employees, retention, and economic headwinds. Now is the time for small and medium businesses (SMBs) to unlock innovation with data analytics, automation, and application development for all employees. SMBs need to do more with less and increasing productivity by spreading capabilities across “line of business” teams might be the differentiator in a competitive landscape. Addressing difficult business challenges might be a simple as allowing more of the teams to participate—even if they aren’t technical.

5 tech trends and predictions for small businesses in 2024

Article written by James Bergin (Xero)

The pace of technological change is accelerating and it's reshaping just about every aspect of how we live, work, and play. While Xero’s Future Focus research reveals small businesses are more optimistic and even intrigued, about the potential of emerging technologies than doom and gloom, many wish there was more education and resources to navigate a rapidly changing world.

With small business owners looking to make technology a digital stepping stone for their businesses’ success in 2024, Xero’s South African State of Small Business (SOSB) report suggests that many small business owners are embracing the Cloud, with 69% using cloud-based technology in their business because of the flexibility it offers to work from anywhere, and its ability to streamline and improve operations, collaboration with their advisors, and financial processes.

Telkom Business and YEP! Include high-end AI technologies into new business focused digital solutions

Telkom Business is making the power of artificial intelligence (AI) available to SMMEs. The company today announced that users of its YEP! business portal for SMMEs will now have access to innovative tools for reputation management and social marketing. Each tool comes in a Standard (free) version, while the added functionality in the Pro version includes powerful AI.

Keneilwe Gwabeni, Chief Information Officer at Telkom Business, says that the two tools provide SMMEs with the ability to refine their online presence in order to grow their businesses. 

Get the best business tips delivered to your inbox!

© NSBC Africa 2023. All Rights Reserved.