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How small and medium businesses are exceeding customer expectations with omnichannel cloud solutions

Article written by Anna Green (Amazon Web Services)

In contact centers, as in life, hindsight is always 20/20. It is not uncommon for a customer service agent to struggle with a frustrated customer on the phone, only for a supervisor to step in and find solutions once the call is over. With 60 percent of customers switching to a different company after a single negative experience, it’s vital to get every interaction right the first time.

Giving your small business the connected edge

Embracing digital opportunities in South Africa

Small South African businesses face a unique blend of challenges and new opportunities. Despite load shedding, the expanding fibre infrastructure opens avenues for growth and innovation – if you choose your connectivity partner wisely.

The internet has become a transformative tool, enabling operations previously out of reach for many. With advancements in providing fast, affordable internet across South Africa, now is an excellent time to harness the full potential of the internet for your business.

12 things to think about when choosing a card machine for your business

When it comes to choosing a card machine for your business, you might think that it’s as simple as purchasing the first one you see. A card machine is a card machine, right? You just need a quick way to accept card payments from your customers.

The truth is that even when two card machines have the same functionality, they can offer vastly different experiences. The extra features on the device and the service provider selling it determine what kind of experience you’ll have.

The power of integration

In the dynamic landscape of payment management, ALLPS-i stands as a beacon of innovation. It's a web-based front-end collection and payment management solution designed to simplify debit orders and payments. For standard workflows, ALLPS-i offers immense benefits, streamlining operations, and ensuring data accuracy. Users can effortlessly manage customer data, automate processes, and enjoy secure cloud-based storage. But for those requiring advanced workflows, integration is the key. Seamlessly integrate ALLPS with your existing systems, like a Debtor Management System, to unlock a world of possibilities.

How to empower your small business with free online tools

Running a small business presents numerous challenges, but with the right tools and a dependable internet connection, you can position yourself for remarkable success.

Reap the benefits of utilising online tools for SMBs

By harnessing the power of exceptional online tools, you not only pave the way for your business to flourish but also streamline your business operations, making them more efficient and manageable. This enables you to dedicate more time and energy to the aspects of your business that truly ignite your passion.

We are the bridge to possible

Cisco is the worldwide leader in technology that powers the Internet. Cisco inspires new possibilities by reimagining your applications, securing your data, transforming your infrastructure, and empowering your teams for a global and inclusive future.

Cisco’s purpose is to “Power and Inclusive Future for All”. To help achieve our purpose, we act boldly and deliberately to drive fairness, inclusion for our people, and equitable access to opportunity for our global communities. An inclusive future helps ensure a sustainable and regenerative future for our planet.

Introducing ChatSME, South Africa’s first large language model for business owners

Retail Capital, a division of TymeBank, proudly announces the launch of ChatSME, a groundbreaking Large Language Model (LLM) designed to empower and revolutionize how South African entrepreneurs grow their businesses. This first-of-its-kind generative AI (Artificial Intelligence) model aims to provide easy access to valuable knowledge and resources, fostering growth and success in the vibrant, and crucially important SME (small medium enterprises) community.

How to check your ads with Adbot

Online advertising is the secret sauce of every small business owner’s marketing strategy. But for those who have ventured into the world of , the inner workings of this powerful platform can sometimes feel just as mysterious. How do you know if your ads are doing what they’re supposed to? In this article, we’ll dive into the nitty-gritty of how to make sure your Google Ads are running smoothly, with help from Adbot — our innovative, AI-powered advertising platform designed to simplify campaign management, so you can focus on running your business.

4 key ways to use AI for lead generation

Artificial intelligence (AI) is here to stay and if you want to become competitive in your industry you will need to learn how to use it to your advantage. For business, AI can take a lot of the schlep out of lead generation and leave your salespeople to work on building relationships while AI works on finding the leads. But how can you use AI to help with lead generation?

4 guidelines for managing the mobile paradox

It seems as if with every passing day, the technology surrounding us evolves exponentially. And that’s because it is. From Apple’s Vision Pro to Quantum Computers, there is no shortage of technological capability. Although, this opens a world of possibilities, it also has a dark side many fail to consider. This is exactly what happened when mobile devices such as smartphones and tablets were introduced to the workplace. They brought unrivalled connection and collaboration, but they also created a myriad of options for malicious actors. This is the mobile paradox. 

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