Article provided by Sage
In this article we provide solutions for errors or issues that you get when trying to email documents and reports from Sage 50cloud Pastel Accounting.
Description
When trying to email documents and reports from Sage 50cloud Pastel Accounting you may receive the errors below.
- Either there is no default mail client
- Cannot send email
- A program is trying to access email address
Resolution
Watch video here on how to resolve the issue.
CAUTION: This solution requires advanced knowledge of your computer’s operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions.
Please ensure that you get the same error if you try to email another report i.e. Trial Balance, Income Statement etc. Should the error occur when trying to email multiple reports or documents please check if the error occurs if you try to email from the Demo company.
Follow the steps below to resolve the issue.
NOTE: We have used collapse to make the content easier to read. You will need to click on each step to expand and see more details. Click on each step to expand and collapse.
1. Check emailing settings on customer/supplier accounts
2. Ensure Microsoft 365 or Microsoft Office desktop version
3. Make Outlook the default program for email, contacts, and calendar
4. Ensure that User Account Control is turned off
5. Ensure NewMail.dll file is installed and registered
6. Run as administrator setting for Outlook or Sage 50cloud Pastel Accounting
7. Ensure Microsoft Outlook keys are available in registry
10. Repair Sage 50cloud Pastel Accounting
11. Repair Microsoft 365 or Microsoft Office
12. Uninstall and Reinstall Sage 50cloud Pastel Accounting and Microsoft 365 or Microsoft Office