Skip to content Skip to sidebar Skip to footer

New customer verification process

In line with securing customer accounts, the CIPC has implemented a new customer verification process for South African ID holders as well as foreign passport holders.

The process will be as follows:

A. Clients with a South African ID number

  1. The customer will login using existing credentials on existing platforms.
  2. Upon login, the customer will be presented with a verification page. Customer must:
  • Provide all necessary information which is mandatory.

3. Once all provided information is verified, a password reset page will be presented, and you will be required to update your password.

  • Follow the instruction for “password minimum requirements”
  • In instances where you need to update your contact details (follow “update contact process”

4. When you input the new password and confirm new password, click on update.

5. An email link will be sent to the email address as listed by the customer for verification.

6. Click on the link to verify.

7. On successful verification, clients will now be able to log in.

B. Foreign Nationals-(passport numbers)

  1. Customer will login using existing credentials on existing platforms

2. Upon login, customer will be presented with a verification page. Customer must:

  • Provide all necessary information, which is mandatory and click verify.
  • Follow the link instruction for “password minimum requirements”
  • In instances where  you need to update your contact details (follow “update contact details process”)
  • Once all provided information is verified and successful, a password reset page will be provided to update your password.

3. If there is no record of passport details on CIPC’s database, you will be provided with a link to update passport details on the foreign assurance process.

4. Once approved, you will be able to return after 48 hours and then follow Step 2 above.

5. An email link will be sent to the email address as listed by the customer for verification.

6. Click the link to verify.

7. On successful verification, clients will now be able to log in.

Should you have any issues, please contact the CIPC Contact Centre on 086 100 2472.

CIPC is a proud National Partner of the NSBC

Get the best business tips delivered to your inbox!

© NSBC Africa 2023. All Rights Reserved.