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Voice communication and the power of modern PABX systems

Article provided by Daisy Business Solutions

Nothing is worse than struggling to hear incoming calls. As a business, clear communication with employees and clients is vital. For this reason, it’s essential to know the advantages and advanced features of a modern PABX system. These modern business telecoms communication systems will allow you to take the next step toward having state-of-the-art business communications.

Read on to learn more about these systems.

What is the difference between PBX and PABX systems?

Essentially, both are physical phone lines that allow you to send and receive business calls. “PBX” stands for “Private Branch Exchange.” “PABX,” on the other hand, stands for “Private Automatic Branch Exchange.”

The only difference is the word “automatic”.

Historically, a PBX required switchboard operators to connect internal callers to other lines manually. Operators did this by manually unplugging telephone lines and re-plugging them into the desired alternate extension.

The PBX was already an advancement over the plain old telephone systems, which required individual lines for each desk in an office. Dialling another desk was just like making an outbound call. Outside callers who were calling in needed to call direct lines only. There existed no call transfer capabilities, conference calls or voicemail. Even though the process was manual, connecting extensions, transferring calls internally or sharing a single access number for a business was already a big deal.

When electronic switching became available, the automatic telephone system was born – the PABX. Users could now dial extension numbers to make internal calls, and there was no need for an operator. It would be rare to find telephone systems without this feature. So, the reality is that every PBX today is a PABX.

Now that PBXs don’t really exist anymore, the terms are interchangeable. Despite this, though, in practice, it’s good for businesses to continue paying attention to new automatic features and continual upgrades and value-adds available for phone systems.

What benefits does a modern PABX system offer?

As mentioned above, a PBX system requires the operator to manually switch telephone lines on a switchboard in the call centres. While the world of work accepts these systems as a way in which business communications can operate, there are more effective ways of communication. The benefits of these systems are:

  • Cost effectiveness: they allow you to save both time and money.
  • Excellent customer service: they help to deliver a professional experience—which lets the client know that they can trust you and your business.
  • Improved reliability: personalised answering is also an advantage. Having an automated reply to a clients’ call is essential to success.

In light of all these benefits and features of a modern PABX system, why would you not seriously consider adding it to your business’ arsenal of tools? It will save you money, enhance the customer service experience, and assure you that incoming and outgoing calls are reliable and better in every way than the PBX system.

What are some features of a PABX system?

Now that we have looked at the benefits, we can outline some features of the modern PABX system, such as VoIP phones.

“VoIP” stands for “Voice over Internet Protocol.” It is a business phone designed to transmit telephone calls over an IP system without connecting to a traditional telephone network. VoIP is also the technology that allows us to conduct video conferencing.

Some other helpful features include:

  • Call transfer
  • Automatic ringback
  • Call conferencing
  • Call pick-up
  • Call parking

Where can I find the best PABX/PABS communication systems?

Well, there you have it. This article has detailed the latest advanced features of a modern PABX system and VoIP phones.

If you’re wondering, “Where can I get the right system for my business at a good price?” the answer is Daisy Business Solutions. Whether you are a small- to medium-sized business or a large corporate firm, Daisy has the answers for you.

Head on to Daisy Business Solutions’ website today and pick up your modern business communication systems as soon as possible. You won’t be disappointed!

Daisy Business Solutions is a proud Partner of the NSBC

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