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What are Unified Communications and how do they benefit business?

Global Market Analysis report that Unified Communications (UC) will be worth $167.1 billion by 2025. As businesses seek new ways to operate more efficiently and grow, they must consider improving their communications. Providing the right communication technology and tools for employees is critical to the growth of a business. Thus the need for it.

Below is a guide that explains more about Unified Communications Solutions and how they can benefit your business.

What are Unified Communications?

Unified Communications refers to integrating several different types of real-time communications. Unified Communications provide and support your ability to switch seamlessly between communication tools within a single session, anywhere in the world. Whether you use a laptop, a desktop computer or any phone system, UC solutions are compatible with them all.

Unified Communications Solutions are a collection of services that include:

  • Network infrastructure
  • IP telephony
  • Mobile integration
  • Instant messaging
  • Voice video, audio, and web conferencing
  • Unified messaging
  • Collaboration tools
  • Desktop sharing
  • Mobility
  • Business applications and more

Benefits of Unified Communications

Making the switch to a unified communications platform can be an excellent investment for your business. Here’s why:

Improves productivity

Want to improve workflow? Unified business communication allows your employees to collaborate and communicate with ease, thus increasing efficiency. With UC solutions, keeping in contact with your company becomes seamless.

Your team can easily take business calls on the go, share files fast, and initiate or join video conferencing meetings with just one click. It can reduce the back and forth travels, therefore decreasing time wastage. With a calling video strategy, your staff can also achieve more in a day.

Reduces communications costs

Traditional communication tools like legacy phones can be expensive. You can upgrade to unified communications services via web browsers to save on costs. Instead, they leverage internet connectivity to operate. What’s more, they’re way cheaper to maintain.

This solution also reduces your monthly bills. For instance, VoIP features make mobile calling more efficient and decrease cellular costs. With fewer costs, you can improve your return on investment (ROI).

Enhances customer user experience

Are you looking to build better customer-centric experiences for your business?

Unified communications are the way to go. Customers love to interact with businesses that respond to their needs efficiently and offer them personalised experiences.

UC solutions also allow your business to quickly respond to clients’ needs no matter where they are. They also enable you to interact with your clients via communication channels that they prefer.

Empowers a remote workforce

As the work environment evolves, many businesses search for more convenient and effective ways to work remotely.

Cloud-based communications are successful at servicing this need. The Cloud stores volumes of data and business communications, from several platforms, in one place. It makes it easily accessible for employees no matter where they are based. Employees no longer bound to work from the office can increase communications and collaboration.

Want to make a switch to UC?

Daisy Business Solutions have got you covered. We offer high-quality business mobile and software solutions that help you grow. Our goal is to enhance communication in your business and boost your productivity and ROI.

Daisy Business Solutions is a proud National Partner of the NSBC

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